FREQUENTLY ASKED QUESTIONS

What is your return policy?
Because the majority of our products are printed on-demand, it means when you order something from our store, it’s made custom — just for you. This makes us unable to refund or exchange orders. If you’re ordering apparel, we would encourage you to reference the sizing charts provided in each product listing before purchasing to ensure it meets your needs. If you have questions or concerns, please reach out to us at customerservice@logodepotweb.com.

What if my items arrive damaged?
It’s important to us that you receive high-quality products that arrive at your doorstep as described. We do everything we can to ensure that’s the case. However, as with everything, a defective item may slip through our review process. If you receive an item that is broken or doesn’t work as intended, we take full responsibility and will provide you with a free replacement. Simply send an image of the damaged item and packing slip to customerservice@logodepotweb.com and we’ll get you taken care of.

Suspect your item has been lost in transit?
Please send your order information to our support staff at customerservice@logodepotweb.com and we’ll do everything we can to track down the status of your shipment.

How quickly are orders fulfilled?
Decorated items ship within 7-10 business days due to custom decoration.

TERMS AND CONDITIONS

Effective October 2019

Logo Depot (“Logo Depot,” “we,” “our,” “us”) operates the website at www.logodepotstores.com (“Site”).  Your use of the Site, or any subsequent sub domains of the Site is subject to the following terms and conditions (“Terms”) and the policies we’ve posted above. Please carefully read Terms as they form a binding agreement. Your use of the Site constitutes your acceptance of these Terms and Conditions. If you don’t agree to these Terms, please exit the Site immediately. If you are under 18, you may only use this Site with the permission and involvement of your parent or legal guardian.

Orders
All orders are subject to review by our staff and confirmation of availability. Once you have placed an order on the Site, you will receive an email acknowledging the details of your order; this email does not necessarily confirm availability or our acceptance of your order. We reserve the right to refuse and refund any order. In submitting your order, you agree and warrant that you do not have any unlawful, improper, or malicious purpose to defame, harass, or tarnish the name, reputation, or mission of our organization or any of its affiliates.

Payment
We accept payment via most major credit cards and PayPal. When purchasing through the site, you represent and warrant that you will comply with all of the terms imposed by your credit card company or PayPal, as appropriate, in making the purchase and that you are specifically authorized to issue payment using the credit card or PayPal account. All orders are subject to confirmation of payment.

Prices
Prices shown on the Site do not include tax or shipping. We will charge sales tax on any orders where it is applicable.

Promotional Codes
We may provide customers with promotional codes offering a discount on our products. Promotional codes cannot be used on past orders, cannot be exchanged for cash, cannot be combined with other offers, and may expire. We reserve the right to withdraw or change the terms of any promotional codes at any time before completion of an order.

Accounts, Registrations, and Passwords
If you open an account, register, or otherwise provide us with any information, you agree to provide us with current, complete, and accurate information as requested. You acknowledge and agree that any login, identifier, or password issued in connection with this Site is confidential information and must be kept secure. You may not disclose such information to another person or entity or permit another entity to access the Site using such Password. You must notify Logo Depot immediately of any breach of security or unauthorized use of your account. Logo Depot cannot be responsible and disclaims all liability in connection with, the use of any information that you post or display on this Site.

Privacy
Use of the Site is governed by Logo Depot’s privacy policy available via the link at the bottom left of this site.

Intellectual Property Rights
Logo Depot reserves all of its intellectual property rights. Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks, or any other intellectual property or material rights mentioned displayed or relating to the website content including, but not limited to, any graphics, photographs, images, sounds, music, video, audio or text. All such content, including third party trademarks, designs, and related intellectual property is held by its respective owners and is protected by law.

Risk of Loss
Once our product has been delivered to the shipping address provided with your order, responsibility for the product passes to you. It is your responsibility to ensure that the shipping address on your order is accurate and complete. Logo Depot does not accept any responsibility for stolen packages or packages that were misdelivered due to an inaccurate or incomplete shipping address.

Disclaimer
To the fullest extent permissible under applicable law, Logo Depot expressly disclaims any and all warranties and representations, express or implied, including any (a) warranties of merchantability or fitness for a particular purpose or use as to the site and its content, including the information, data, software, or products contained therein, or the results obtained by their use or as to the performance thereof, (b) warranties or conditions arising through course of dealing, and (c) warranties or conditions of uninterrupted or error-free access or use. The site and all contents therein and components thereof are provided on an “as is” basis and your use of the site is at your own risk.

Limitation of Liability
In using our store and services, you agree neither Logo Depot nor any of its agents or affiliated organizations shall be liable to you, or to any third party, for any incidental, consequential, special, or any other indirect damages arising out of or in connection with these Terms and Conditions or your use of the Site, regardless of whether the claim is based in contract, tort, strict liability, or otherwise. In no case shall Logo Depot (or any of its directors, officers, employees, agents, contractors, affiliates, and any related organizations) be liable to you or any other party for damages in an amount exceeding the Logo Depot of the order giving rise to the liability.

Indemnification
You agree to indemnify and hold Logo Depot and all of its directors, officers, employees, agents, contractors, affiliates, and any related organizations harmless from and against any suit, action, claim, demand, penalty or loss, including reasonable attorneys’ fees, made by or resulting from any third party due to or arising out of your use of the Site, breach of these Terms and Conditions, or violation of any law, regulation, court order, or the rights of a third party.

Disputes
Any controversy or claim arising out of or relating to these Terms and Conditions, or the breach thereof, including the use of this Site and any purchase made thereon shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitration shall take place in Kansas, or another mutually agreeable location. The laws of the State of Kansas will govern your use of the Site, these Terms and Conditions, and any other claim that may arise between you and Logo Depot, without regard to conflict of law principles.

Modification
We reserve the right to update and revise these Terms at any time. When we update these Terms we will update the effective date at the top of this page. Your continued use of our Site after the updated effective date constitutes your acceptance of these amended or revised Terms, and you should, therefore, review these Terms and Conditions regularly.

Entire Agreement
These Terms set forth the entire understanding and agreement between you and Logo Depot concerning the subject matter herein and supersedes and replaces all prior or contemporaneous communications, whether electronic, written, or oral with respect to your use of the Site. Any rights not expressly granted herein are reserved. You may not assign the Terms and Conditions, or assign, transfer or sublicense your rights therein. A failure to act with respect to a breach by you or others does not waive Logo Depot’s right to act with respect to subsequent or similar breaches.

Questions?
If you have any other questions about our products or store policies, please contact us at customerservice@logodepotweb.com.